NHAI Launches OneTag for Easy FASTag Portability

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Key takeaways

The NHAI launched the OneTag facility to allow easy bank-portability for FASTag users without replacing the physical RFID sticker.
The system was jointly developed by IHMCL and NPCI to improve digital payment options for motorists.
Users must wait for a mandatory six-month cooling period before they can port their FASTag account to another bank again.
Authentication during the porting process requires a six-digit Mobile Verification Code sent by the user's current bank.

The National Highways Authority of India (NHAI) recently introduced OneTag.
This is a new nationwide service designed for FASTag bank portability.
Users can easily access this service through the official Rajmargyatra mobile application.

This digital system works just like Mobile Number Portability (MNP) where you change your telecom provider but keep your phone number.
It allows vehicle owners to switch their FASTag bank without changing the physical RFID sticker on their windshield.
The Indian Highways Management Company Limited (IHMCL) and the National Payments Corporation of India (NPCI) developed this system together.
The main goal is to give drivers more choices when selecting their FASTag providers.
Drivers can now switch banks without replacing the tag or closing their existing registration linkage.

First, the vehicle owner logs into the Rajmargyatra app and enters their registration number to check if they can port their tag.
Second, the current bank sends a six-digit Mobile Verification Code or OTP to confirm the user wants to switch.
Third, the user chooses a new bank from the list, completes their digital KYC, and links their wallet.
Fourth, NPCI updates its database to transfer the payment setup to the new bank while keeping the original Tag ID.
Finally, the old bank closes the old wallet, settles pending charges, and refunds the remaining money directly to the user.

Drivers do not need to replace their physical windshield tag, which saves them from paying extra fees or damaging their windshields.
The system has a mandatory six-month cooling period between transfers to stop people from switching banks too often.
Toll plazas will scan the same RFID chip as before, and the backend system will smoothly route the payment to the new bank.
Old balances and security deposits do not transfer automatically, so the old bank will audit and refund this money directly to the user's account.