ESIC's Centralized Digital Patient Feedback System

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The Employees’ State Insurance Corporation (ESIC) launched a new nationwide digital patient feedback system for all its hospitals and dispensaries.

This platform is an advanced digital public grievance and quality assurance tool. It lets beneficiaries rate their healthcare experience right away, helping the administration fix local service problems quickly.

Patients receive an automated SMS with a feedback link on their registered mobile number after using medical services through the Dhanwantri module of the ESIC Health Information System. Patients can also scan QR codes on multilingual posters inside Out-Patient Departments.
Patients enter their Insured Person (IP) number to get an OTP on their phone. This verification step stops fake or duplicate feedback entries.
Patients can rate hospital cleanliness, staff behavior, and medicine availability in just a few seconds.
Any rating below 3 out of 5 is automatically flagged as a critical issue. The system sends this alert straight to local administrators for quick action.
Real-time analytics dashboards are available at hospital, regional, and headquarters levels to track daily satisfaction trends.
The platform supports multiple languages so workers from different regions can share their feedback easily.

The system turns patient feedback into fast digital alerts, helping hospital authorities fix service gaps immediately.
It collects ongoing satisfaction data to rank ESI hospitals, which encourages better service through healthy competition.