The e-Jagriti Platform

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The Department of Consumer Affairs recently received the prestigious Silver Award at the National Awards for e-Governance 2026 for its innovative e-Jagriti platform.

e-Jagriti is an advanced and paperless digital portal that modernizes how consumer courts deliver justice across the country.
The platform uses modern technology to remove the need for physical paperwork and shifts all dispute handling into a virtual space.
The Department of Consumer Affairs under the Ministry of Consumer Affairs, Food and Public Distribution designed and launched this digital initiative.
The portal officially started working on January 1, 2025.
The main goal of the platform is to clear the huge pile of pending cases in consumer commissions and make grievance redressal much faster.
It helps make justice easy to reach so that any Indian citizen or Non-Resident Indian (NRI) can hold businesses accountable from anywhere in the world.

The digital system brings four older software models together into one cloud-based data platform.
The portal successfully merges four historical software systems named OCMS, e-Daakhil, NCDRC CMS, and CONFONET into a single layout.
It uses advanced artificial intelligence tools like an automated chatbot, voice-to-text typing for filing, and tracking dashboards for lawyers and judges.
The platform includes special profiles for Non-Resident Indians (NRIs) to register easily from different countries.
During its short operational time, the system registered 3,312 Non-Resident Indians (NRIs) from countries like the USA, UK, UAE, and Canada.
A secure cashless payment system connects directly to financial gateways like Bharat Kosh, PayGov, and SBI ePay.
Video conferencing is the default standard for court hearings, allowing digital document sharing and secure OTP logins.
The virtual setup connects all benches of the National Consumer Disputes Redressal Commission (NCDRC) along with 35 State Commissions.
An automated alert system sent nearly 20 lakh SMS alerts and over 37 lakh email updates to keep litigants informed about their cases.